At Rutsu Barefoot, we aim to make your shopping experience seamless and stress-free. Below are the details of our shipping, returns, and exchange policies.

Shipping Policy

• Shipping Locations: We currently ship only within the United States.
• Flat Rate Shipping: We offer a flat rate shipping fee of $5.95 on all orders.
• Delivery Time: Orders are typically delivered within 5-7 business days once they have been processed and dispatched.
• Processing Time: Orders are processed within 1-2 business days. Please note that during high-demand periods such as pre-sales, processing times may vary.
• Tracking Your Order: After your order is dispatched, you will receive a tracking number via email, allowing you to monitor your package’s journey.

Exchange Policy

We want you to find the perfect fit, so we offer exchanges for a different size or color.

• Eligibility: To be eligible for an exchange, the item must be unused, unworn, and in its original packaging.
• Exchange Process: Contact us at support@rutsubarefoot.com with your order number and details of the exchange. We will provide instructions and send you a prepaid return label. The exchanged item will be sent to you after the original item is returned.

Returns Policy

We want you to love your Rutsu Barefoot purchase. If you're not completely satisfied, we accept returns for unused and unworn products within 30 days of delivery.

• Eligibility: To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.
• Return Label: We provide a prepaid return label for your convenience. You will receive this label once your return request is approved.
• Return Process: To initiate a return, please contact us at support@rutsubarefoot.com with your order number. Once approved, simply use the return label provided to send back your item.
• Refunds: Once your return is received and inspected, we will notify you via email. Approved refunds will be processed within a few business days, and the amount will be credited back to your original payment method.