Got questions or feedback? We're just an email away and eager to assist you!
Whether you need help with your order, have inquiries about our products, or just want to share your experience, we're here to listen and respond.
Our team is committed to providing you with the support you need.
We look forward to hearing from you soon!
Rutsu Footwear Inc.
Incorp Services, Inc
1910 Thomes Ave
Cheyenne, WY 82001
Tel: +1 (307) 316-9248
Email: support@rutsubarefoot.com
Frequently Ask Question
Discover the unique features of Rutsu sandals.
How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order through our website.
Where are Rutsu products made?
Rutsu products are designed in the USA and produced by our partners in Southeast Asia.
Our partners comply with SMETA (Sedex Members Ethical Trade Audit), ensuring ethical practices in production.
SMETA focuses on four key areas:
Labor Standards: Fair wages, safe working conditions, and no forced or child labor.
Health and Safety: Safe workplaces to protect workers.
Environment: Managing waste, energy use, and pollution.
Business Ethics: Honest and fair business practices.
Audits by independent third parties assess these standards, reflecting our commitment to ethical and responsible production.
Where are Rutsu shoes shipped from?
Rutsu shoes are shipped from our warehouse in Los Angeles, USA, ensuring quicker delivery times for customers within the United States.
What is your shipping policy?
We offer standard shipping for a flat rate of $5.95 USD within the USA. Delivery takes approximately 4-6 business days. We currently do not offer international shipping.
What is your return policy?
We offer hassle-free returns for a full refund on the first pair of items in your order if they are new and unworn, within 30 days of receiving your shipment. We do not offer exchanges at this time.
How can I contact customer service?
If you have any questions or need assistance, please email us at support@rutsubarefoot.com. Our team is ready to help you with any inquiries or issues you may have.
