Need help or have a question? We're here for you - Monday to Friday, 8 AM to 6 PM PST.
Whether it's an order issue, product question, or feedback, our support team is ready to assist.
We reply within 24 hours and always aim to resolve everything quickly and with care - so you feel supported every step of the way.
Frequently Ask Question
Discover the unique features of Rutsu sandals.
How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order through our website.
What is your return policy?
We want you to love your Rutsu Barefoot purchase. If you're not completely satisfied, we accept returns for unused and unworn products within 30 days of delivery. US order Only.
Eligibility:
To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging.
Return Label:
We provide a prepaid return label for your convenience. You will receive this label once your return request is approved.
Return Process:
Initiate a Return or Exchange: Please contact us at support@rutsubarefoot.comwith your order number to request a return or exchange.
Receive Return Label: Once your return request is approved, we will send you a prepaid return label.
Send Back Your Item: Use the return label provided to send back your item.
Refunds:
Once your return is received and inspected, we will notify you via email. Approved refunds will be processed within 10 business days, and the amount (minus $10 restoking fee) will be credited back to your original payment method.
*We do not accept returns or exchanges for international orders.
Where are Rutsu products made?
Rutsu products are designed in the USA and produced by our partners in Southeast Asia.
Our partners comply with SMETA (Sedex Members Ethical Trade Audit), ensuring ethical practices in production.
SMETA focuses on four key areas:
Labor Standards: Fair wages, safe working conditions, and no forced or child labor.
Health and Safety: Safe workplaces to protect workers.
Environment: Managing waste, energy use, and pollution.
Business Ethics: Honest and fair business practices.
Audits by independent third parties assess these standards, reflecting our commitment to ethical and responsible production.
Where are Rutsu shoes shipped from?
Rutsu shoes are shipped from our warehouse in Los Angeles, USA, ensuring quicker delivery times for customers within the United States.
What is your shipping policy?
We offer standard shipping for a flat rate of $5.95 USD within the USA. Delivery takes approximately 4-6 business days. We currently do not offer international shipping.
How can I contact customer service?
If you have any questions or need assistance, please email us at support@rutsubarefoot.com. Our team is ready to help you with any inquiries or issues you may have.
Rutsu Footwear Inc.
Incorp Services, Inc
1910 Thomes Ave
Cheyenne, WY 82001
Tel: +1 (307) 316-9248
Email: support@rutsubarefoot.com
